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By placing an order on this website, you are agreeing to the following terms and conditions:


Order Acceptance Policy

All orders requests received are subject to acceptance by www.surprisedelivery.com and any of its personnel, reserve the right, at our absolute discretion, to reject any order without giving reasons. In the event of rejection, we will refund or cancel any payments received in full, via the payment method used to place the order.

Delivery of your order

As a part of the checkout process you will be able to select on demand flower deliveries. Merchant will ensure delivering the product similar with the listed product, which the product listing by its colors, plant types, quality and the product designs.

Changes to your order

If you wish to change your order, please do so by contacting the listed merchant at www.surprisedelivery.com. The listed merchant will always do their best to make lastminute changes for you, but the changes will be available (including to the delivery address and in relation to card messages) before the delivery day.

Payments

We accept Visa and MasterCard credit cards. In order to offer the best security, all our payments are processed securely by MOLPay.

Prices & Processing / Transaction Fee

All prices will include delivery charges unless otherwise stated.

Delivery

Our merchant will be able to deliver your flower on the specific time on your requested except any unexpected events or occasion occurred, related merchant will notify the purchaser for the delivery status.

Our promise, returns and refunds

Delighting customers is our ultimate aim. We always strive to deliver fresh flowers at its best condition and on time.

Freshness

We promise to send you the freshest of flowers and this would mean that they will occasionally come in bud form which will last much longer. If you receive flowers that do not seem fresh, please contact our customer care at www.surprisedelivery.com to inform us immediately. If, at our discretion, the flowers do not meet our high freshness standards, we will give you the choice of a replacement at our next available delivery date or a refund. In your email, please include a photo of the un-fresh flowers within 24 hours of receipt in order to be eligible for a refund. If we offer you a refund, please note that banks generally take up to 10 business days to process and transfer the funds into your account. Some banks can take up to 15-30 days, or until your next billing cycle. www.surprisedelivery.com has no influence over these timescales.

Damage

Our flowers are packed carefully to ensure they arrive as beautiful and as fresh as when they left us. However, on a small number of occasions (and for reasons beyond our control) they may get damaged in transit. Should this occur to a level that you deem unacceptable, please contact our customer care at www.surprisedelivery.com to inform us immediately so that we can arrange a replacement at our next available delivery date, or a refund. Please note that you will need to email us a photo of the damaged flowers within 24 hours of receipt in order to be eligible for a refund. If we offer you a refund, please note that banks generally take up to 10 business days to process and transfer the funds into your account. Some banks can take up to 15-30 days, or until your next billing cycle. www.surprisedelivery.com has no influence over these timescales.

Non Delivery

We do everything we can to ensure our flowers are delivered. If for any reason we made a mistake and deliveries don't turn up, (i.e. if your flowers have not arrived within the appointed day of their intended delivery date), please contact our customer care at www.surprisedelivery.com to inform us. We will send you a replacement on our next available delivery date, or a refund. If we offer you a refund, please note that banks generally take up to 10 business days to process and transfer the funds into your account. Some banks can take up to 15-30 days, or until your next billing cycle www.surprisedelivery.com has no influence over these timescales.

Returns

Please understand that due to the perishable nature of flowers, we are unable to accept returns. We offer customers refunds or replacement flowers if the flowers are not delivered to an acceptable quality, as detailed above.

Flower availability and substitution

All products are subject to availability. In the event of any supply difficulties or if the flowers we have received from our growers that are needed to make up your order do not meet our high quality standards, we reserve the right, at our absolute discretion, to substitute any product with an alternate product of a similar style and equivalent (or greater) value and quality.

Circumstances beyond our control: Adverse weather conditions

During adverse weather conditions (including heavy rain and flood), our delivery partners may not be able to deliver orders on time. This is outside of our control and we cannot accept responsibility for the late delivery of the order. Therefore, in the event of adverse weather conditions, we aren't able to refund or offer re-delivery of affected orders.

Circumstances beyond our control: Force Majeure

www.surprisedelivery.com shall not be liable for delay in performing or for failure to perform its obligations if the delay or failure results from any of the following:

Customer and recipient personal information

Customer's email address

We use this information to provide a better customer experience by sending order confirmations, substitution information, dispatch confirmations and delivery confirmations. We will also use the customer's email for marketing communications from time to time. Please ensure that email addresses are accurate.

Customer's full name and address

We use this information for credit and debit card validation.

Customer's telephone number

We use this information to contact customers in the event of problems with the order such as payment failures or delivery issues.

Recipient's full name and address

We require this information in order to deliver the flowers you have ordered. It is vital that the recipient's address is accurate.

Governing Law

These Terms and Conditions and a Contract (and all non-Contractual obligations arising out of or connected to them) shall be governed and construed in accordance with Malaysian Law. Both we and you hereby submit to the non-exclusive jurisdiction of the Malaysian Courts. All dealings, correspondence and contacts between us shall be made or conducted in the English language.

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Item will be delivered by merchant on the same day as requested.
Item will be posted by courier. It might take few days to arrived.